Refund Policy

Returns

If your product is not fully to your satisfaction, please return it to us and get a full refund. You will have to pay for shipping to us though. E-mail us your order information and we will get back to you where to closest ship the product.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase (the order e-mail good enough).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

When you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

sales@airiarunning.com.

Shipping

To return your product, you should mail your product to our closest warehouse, contact us at sales@airiarunning.com before returning the product to get the address to the warehouse closest to your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.